Visitor
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1 Message
customer service email, I tired on waiting in chat and calls
HI I cancelled my service back in August 2023, moved out of the country and Xfinity charge me ~ $140 for no reason, now they send the "due amount" to a collector which I don't know if that is a scam. Sadly the cancellation process did not send any email and when Xfinity send me communication of due amount there is not way to communicate back in email. I can not afford 1hr of my time in a call with multiple people.
I need customer service email to have all communication well documented.
I need your response ASAP
EG
Expert
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113K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.3K Messages
2 days ago
Hi there, @edinelli ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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