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user_bafdy3
1st Topic

Visitor

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3 Messages

Tuesday, May 20th, 2025 4:55 PM

Customer service contact me!!

I am beyond irritated at this point. Worst customer service ever. I have tried EVERYTHING to get in contact with a real human. Your chat is useless as it never gets me an agent though I have asked and tried everything. I have called and scoured the internet to try. I have tried the call back option and nothing. Get in contact with me now before I just cancel my service!

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Updated 

1 day ago

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XfinityPeterH

Official Employee

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1.9K Messages

1 day ago

 

user_bafdy3 Thank you for reaching out and sharing your feedback. Being a consumer myself I know sometimes it does take a bit to contact an agent via our phone tree, but it can be done. Better yet our team right here. We are happy to help you. What issues can we address with you? 

 

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user_bafdy3

Visitor

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3 Messages

I am needing help accessing which connected device to my gateway is accessing the blocked keywords/sites in the parental controls settings. It shows the date and time and what site or keyword but now how to figure out which device it is. 

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1 day ago

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XfinityPeterH

Official Employee

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1.9K Messages

 

user_bafdy3 I would be asking the same thing too. We have a dedicated team who has the tools to investigate these types of concerns called Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
Please give them a call as they will be the correct department for help. 

 

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1 day ago

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user_bafdy3

Visitor

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3 Messages

Im pretty sure I have tried them before but I will try again thank you 

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1 day ago

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