Customer service complaint

Hello, I spent 40 mins on the phone with a rep who kept saying “3 mins” throughout the entire conversation. I called in after paying off a balance and wanted my services reactivated. I was at work. I asked specific questions before proceeding “how long will this take” “do I need to be home” “will I have a problem because I’m in bulk services” the rep who stumbled on her words and kept repeating herself answers the questions saying 3 mins no need to be home and no to the bulk problem. I kept hearing her manager chime in to her and I wanted to speak to a higher power. She refuse to get a manager to me and insisted the was helping. I ASKED FOR A MANAGER SEVERAL TIMES AND REPEATED MY ORIGINAL QUESTIONS. After assuring and assuring NEIGHT HER OR THE MANAGER COULD HELP ME.

Ref 674DE88C73C  09/15/26 1245pm Atlanta GA 

I need someone to get back to me please