Visitor
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3 Messages
Customer Service Complaint
Whom can I speak to regarding a poor customer service complaint. I have the copies of thr chat log. The agent stated that they did not make derogatory comments. But recordings and screenshots do not lie. Whom can I speak to regard this. Just poor service.
XfinitySean
Official Employee
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663 Messages
2 hours ago
Thanks for posting about your experience here on the Xfinity community forums! I'm sorry to hear that one of our agents may have been disrespectful in any way. You're in the right place for help, and our team can definitely take steps to report your experience. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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