Customer service complaint

I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my service but they won’t be on for 2 hours. When I asked him again and probed him a little more he started giving answers that didn’t make any sense at all. I then asked for a supervisor and that’s when he disconnected my call. This is unacceptable behavior. None of reps that answer the customer service lines at night listen or actually attempt to service the needs of the customer. I got a young lady right after that call who was equally as bad. She literally disregarded everything I told her and the actual reason for my call as a whole. This type of behavior makes a consumer really weigh their options. Although I have been a loyal customer to xfinity for years, and have even worked for the brand at a point in my life, it may just truly be time to try a new company.