customer service chat

Inappropriate chat from customer service rep. Request response from Xfinity Customer Service management and I will provide details.

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user_775405

Visitor

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2 Messages

12 hours ago

It would be best for Xfinity to provide me with an email address where I can send a transcript .. Chat reps are of no help with my email request.

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XfinityEva

Official Employee

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2.1K Messages

Hello @user_775405 sorry to hear that this has been a poor experience for you. Can you please send us a direct message with your full name and service address to get started?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

[Edit: added direct message instructions]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 hours ago

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