1 Message
Customer service call me at [Edited], about a return..
Received wrong cable box. Shipped to me on 11Dec24 from Mt. Juliet, TN [Edited: "Personal Information"].
My name is [Edited: "Personal Information"]. I called asking for a replacement cable box. I asked for a approximately 8x10x2 inch box. I received a small 3x5x3/4 inch box. The old box I have has a bunch of numbers on the back; I will give you a couple; [Edited: "Personal Information"]. I need to send you back the small box and have you ship me the correct box. Best way to reach me is by txt... [Edited: "Personal Information"]. I would rather not drive to Greeneville, TN to pick up and return wrong box. Weather is bad and I ain't a spring chicken anymore.
Thank you in advance for your help. I would rather not deal with the offshore personnel. I have a southern accent and cant hear good.
XfinityEricB
Official Employee
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2.2K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.2K Messages
4 months ago
The concern is not "Channels And Programming" help related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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