Customer Service Call Center

I have been on a call with an agent for over an hour and 45 minutes. The agent has been silent for more than 20 minutes. I have tried starting a chat with a new agent and the person said they would help and now I get no response. I have been asking for a supervisor since this call started. No one will help. Is it really that difficult to speak to someone?

Responses

CCZachary1

Problem Solver

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672 Messages

2 years ago

@user_845c98 Thank you for reaching out to the Xfinity Forum team and for bringing this to our attention. I can assist you here instead of by phone. What concerns were you calling about today?

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user_845c98

Visitor

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2 Messages

2 years ago

I do not want my information shared publically. My service address was incorrect on my account. It was not incorrect when I created the account but at some point, it changed to add the words "STOP DNU" to the end of the address. This meant that on outage maps my address would never be included. I have been trying since Sunday to resolve this. I have spoken to multiple people and have been disconnected or like today trying to resolve for over 2 and a half hours. They closed my old account and canceled my service without my consent. I woke up on Tuesday and I have no service when I called they said my account was closed. I was forced to set up a new account and my previous promotion is not being honored I am being charged an installation fee as well as an activation fee. I was told my service could not be reconnected until a technician came to my home. I did not move. I got the service working again and today it has been disconnected again.

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CCZachary1

Problem Solver

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672 Messages

2 years ago

@user_845c98 I would never ask you to share your account information publicly. I wanted to know the issue in order to assist you best. I would like to take a closer look at your account.

Could you please send our team a direct message with your full name and full address?

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

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