Customer service bribing and spamming

I was called by customer service to get feedback on a representative. I said they got an eight out of 10 and they went on try to bribe me with extra money towards credit on my account to get that nine I said no then they said they could add 10 more dollars to make it $50. I declined and hung up then they spammed my text with 24 requests for feedback.

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XfinityJohnG

Official Employee

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2.3K Messages

2 days ago

Thank you for reaching out here. That is definitely not the experience we would like you to have. You would need to report that contact to our customer security team at the https://spa.xfinity.com/help site, they would be able to investigate that further.

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user_qggfv3

Visitor

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3 Messages

@XfinityJohnG

Which option do I select on that page?

2 days ago

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XfinityThomasA

Official Employee

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3.1K Messages

We'd appreciate the opportunity to chat in further detail to gather all information about this occurrence, user_qggfv3. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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2 days ago

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user_qggfv3

Visitor

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3 Messages

2 days ago

Which option do I select on that page?

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XfinityPaula

Official Employee

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1.8K Messages

24 hours ago

user_qggfv3 Thank you again for sharing your experience with us and allowing us to investigate the account to help locate the agent. We will make sure that your experience is addressed.

If there's anything else that we can help you with please create a new post, and we will help out in any way we can.

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