Skip to main content
user_qggfv3
1st Topic
1st Reply

Visitor

 • 

3 Messages

Tuesday, December 23rd, 2025 10:49 PM

Customer service bribing and spamming

I was called by customer service to get feedback on a representative. I said they got an eight out of 10 and they went on try to bribe me with extra money towards credit on my account to get that nine I said no then they said they could add 10 more dollars to make it $50. I declined and hung up then they spammed my text with 24 requests for feedback. 

Question

 • 

Updated 

2 hours ago

13

2

0

Oldest First
Selected Oldest First
XfinityJohnG

Official Employee

 • 

2.3K Messages

3 hours ago

Thank you for reaching out here. That is definitely not the experience we would like you to have. You would need to report that contact to our customer security team at the https://spa.xfinity.com/help site, they would be able to investigate that further. 

2

0

user_qggfv3

Visitor

 • 

3 Messages

@XfinityJohnG​ 

Which option do I select on that page?

Like

Reply

3 hours ago

0

XfinityThomasA

Official Employee

 • 

3.1K Messages

We'd appreciate the opportunity to chat in further detail to gather all information about this occurrence, user_qggfv3. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

user_qggfv3

Visitor

 • 

3 Messages

3 hours ago

Which option do I select on that page?

0

0

forum icon

New to the Community?

Start Here