U

Visitor

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1 Message

Tuesday, May 13th, 2025 3:49 PM

Customer service at the store

I have never been treated so badly then by Glenn at the store on federal just north of sunrise. He , as soon as I’ve noticed it was a billing problem directed me to a qr on the space wall and asked me to leave. Since obviously he couldn’t help me..

Official Employee

 • 

1.8K Messages

2 days ago

 

user_c29img, This is not the experience we want for our customers. I would be happy to help you with your billing questions. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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