1 Message
Customer Service asked for SSN
After handling my issue, a customer service employee asked for my SSN in order to give me a free phone. Very shady and not what I expected from Xfinity. Will provide chat logs to anyone that is curious.
1 Message
After handling my issue, a customer service employee asked for my SSN in order to give me a free phone. Very shady and not what I expected from Xfinity. Will provide chat logs to anyone that is curious.
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
@Dylanbomberger Thank you for reaching out to us. I would be happy to have your interaction reviewed. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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