Visitor
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1 Message
Customer Service Agents
Are they trained to hang up on you if they can’t help you? Today I was hung up on by two agents and when I told a third that, he said “Of course they hung up on you. They couldn’t help you.” And when I asked for a supervisor I was told multiple different reason why I couldn’t and was refused the ability to talk to one.
EG
Expert
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118.2K Messages
2 hours ago
Moved here.
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XfinityChelseaB
Official Employee
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2.3K Messages
2 hours ago
Hello @user_3bwxi0, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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