Customer Reward Program.... scam?

Try Bruce W's link...it seems to have worked for me.  Here is the info so you don't have to go searching for it.  It shuts off the sidebar ads.  The sidebar is likely where the hijacker is coming from, because if you click the back button on the hijacked page, it takes you back to your inbox.

"Try logging in to https://www.xfinity.com/privacy/opt-out#Preference-opt-out and moving all the sliders to OFF. That should turn off ads on the connect.xfinity.com webmail page and, hopefully, the scam ad as well. You may need to log in with your Primary UserID to do this, and you may need to log out and back in again for the change to take effect."

I keep getting this also on my Xfinity email page.  It pops up every few minutes.  Need to exit and reopen time and time again.  Any fix for this?

I have been having this exact pop-up problem since the last Windows 11 update about 2 weeks ago. Xfinity email is my consulting email address, and when I get a random pop up of this scam (several times daily), that makes me have to close email and reopen making for an unproductive day, let alone having the concern of who is phishing in my computer. I can't count how many times my Xfinity email goes bust after each and every Windows update. Let's not even talk about the unannounced "planned outage" yesterday (October 1 in Portland, Oregon) that had me without internet from first thing in the morning until about 2:30 pm. [Edited: "Language"] 

Help.  I am getting the same Customer Reward Program pop up scam on multiple computers whenever logging into my comcast email.  Please post a clear step by step method of removing.

@XfinityKei wrote: "... I have a link from the FCC about this scam, their site also goes into option on how to remove ..."

The link posted is for an FTC (Federal Trade Commission) page, NOT an FCC (Federal Communications Commission) page, and I can find no 'remove' instructions. Please correct your post.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

ALL: If you haven't already, try logging in to https://www.xfinity.com/privacy/opt-out#Preference-opt-out and moving all the sliders to OFF. That should turn off ads on the connect.xfinity.com webmail page and, hopefully, the scam ad as well. You may need to log in with your Primary UserID to do this, and you may need to log out and back in again for the change to take effect.

Yes, this is an amazingly annoying problem. Been going on for weeks. I've cleared cache, history, cookies, run virus. Nothing stops this. It only happens on exfinity email (I don't use ESPN). It happens to my wife on her laptop. This is so annoying. I've realized a good way to stop it since Xfinity is incapable of doing anything -- just stop using the email on your laptop -- just use your phone - there are no ads, no popups. Maybe if enough people did this and Xfinity lost ad revenue they would care enough to fix it. 

I'm getting these pop-up malware extensions when I'm in my comcast email page. It doesn't matter if I'm on edge or Chrome.

I've not had it happen when I'm in any other page or web sites, only on my email page.

Once I start composing email they pop up. 

I can back <- to go back to my email from the extension if my Norton 360 doesn't alert to it and close everything out. But I'm concerned that it's set

up to spread malware to people I'm emailing. I want to know if my email is safe since these popup malware extensions seem to have access to my

Xfinity email account and it appears everyone else's Xfinity internet service. 

I've contacted Xfinity several times, sent the pop-up extension popup malware address to Abuse@xfinity

with no succuss of it getting stopped. And my Norton 360 doesn't always alert on it or block it.  

How embedded is this in our Xfinity internet, and is our email safe anymore? 

I'm so concerned that this is being spread through my email.  

I also received the popup.  After filling out the survey then I was presented with a page that said I could get a $1000 Amazon card.

All I had to do was pay a penny out of either my bank or credit card.

Definitely a phishing scam to get access to people's finances.

Just had the same popup on MS Edge, both yesterday and today basically kicking me out of the Comcast email page. I am posting the link here:

https://blissfulluck.cfd/bonus/com-us-5490/lp2.php?c=4fzhm50wz5hz3&k=0b0c28f3499aead027a980b32c3c8d63&country_code=US&carrier=-&country_name=United%20States&region=Pennsylvania&city=Scranton&isp=Comcast%20Cable%20Communications,%20LLC&lang=en&os=Windows%2010&osv=&browser=Chrome&browserv=129&brand=Desktop&model=Desktop&marketing_name=Desktop&tablet=4&rheight=768&rwidth=768&e=5

I ran both MS virus and malwarebytes last evening and neither found anything. I clear my cache at least 2 times per week and keep everything updated as updates are made available. I will try to post a screen capture of the page but not sure if I know how to do so in this forum - 

https://photos.app.goo.gl/wmgqZqrjWjjPxsXt5

This is really aggravating. The scam pops up nearly every time I log into my email for a couple weeks now.  Norton 360 not helpful nor fortect! . This is a Comcast  issue for sure. Btw I won every time lol , I just didn't fall for it and give my credit card info!!! 

Here is an update: I took the base URL of the first popup (the Comcast rewards screen, there are about 6 other pages it will try and cycle you through). The base URL is:  blissfulluck.cfd   I did a whois on it. The domain was created on 9/28/2024.  It is registered to a company that hides their name behind a security site, but does give their State as AZ. You can't get stop this scam as an end user (do NOT click through and give them any info, they will steal your bank or CC info).  Clear cookies, cache, run scans, do whatever you want. You can't stop it. Do a view source on a page - pretty sophisticated looking code. Only an IT company like Comcast/Xfinity can deal with this. It is something in their software on their site (it only displays when I use Comcast email).  This is a total failure on the part of Comcast, not to help us more than some generic advice to run a scan or clear our cache. 

Found what appears to be the same culprit identified on another Malware forum 

https://forums.malwarebytes.com/topic/298628-specific-adwarephishing-attack-whats-the-source/

Advises it's Malvertising (malicious advertising) and comes through the advertising sites the website (ie Xfinity) is associated with. 

Xfinity, Please check this out and get it fixed. 

I have the same problem. It takes over my screen and if I close it, I am simultaneously closing my email and must bring that back again, which is a [Edited: Language].

I have the same pop-up for Xfinity Rewards Program, several times daily when I am in my email it will just Pop-up forcing me to close my email and log back in until it happens AGAIN! I have also tried deleting cookies and clearing the cache SEVERAL TIMES!, but it continues to happen, This is very frustrating and concerning that Xfinity/ Comcast has not provided a viable solution to stop the Pop-up. I have been a customer for over 20 years and am now considering finding a different phone/ internet service to switch to.