1 Message
customer review
Who can I speak to inform Xfinity of how poor and unprofessional the customer service that I received? I HATE the service provided by Xfinity when I call for help.
1 Message
Who can I speak to inform Xfinity of how poor and unprofessional the customer service that I received? I HATE the service provided by Xfinity when I call for help.
EG
Expert
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107.1K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
6 months ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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