Visitor
•
1 Message
Customer retention
Looking for advise on how to reach customer retention department. We’ve been loyal customers and the current offers in our area include 5 year price lock from other service providers and the best I can do is a one year lock at $30 more per month? Might need to take my business elsewhere
XfinityDena
Official Employee
•
4.2K Messages
8 hours ago
We definitely value you as a customer and truly appreciate your loyalty, from the bottom of our hearts @user_liqqo7 . I know for myself, I like to save as much money as possible on my bills so I totally get where you're coming from. As a corporate team, I can tell you our options are the same across the board at every level. We are not able to alter promotions, packages or pricing at our discretion in any way and all pricing is set in our systems. I know this isn't the answer you're looking for and for that, I am very sorry. We always will make sure we're offering you the best possible promotions that we have available at any given time. Our priority is to save you as much money as possible. I would be happy to take a look at your account.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
1
0