Visitor
•
1 Message
Customer Retention
Hello,
How do I get in contact with a real human from customer retention? I feel like I am paying too much for low speeds. Every time I call 1-800-XFINITY, the automated thing doesn’t get me where I need to be. I’m getting annoyed with it.
EG
Expert
•
116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDemetrise
Official Employee
•
60 Messages
2 hours ago
Hi there @user_rt00ar Thank you so much for reaching out on our Xfinity Community Forum. Our retention department can only be contacted by phone, but we are also live agents and are happy to assist. Have you noticed a recent spike in your bill? Or are you simply interested in exploring other options?
0
0