Visitor
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1 Message
customer retention
I need to speak to someone in customer retention. I find it hard to believe as an Xfinity customer for my entire adult life (11 years), I must pay more for an internet plan than a new customer. Why are the promotions being advertised over the radio for new customers only? As an existing customer, would like to sign up for the plan being promoted.
XfinitySeth
Official Employee
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870 Messages
18 hours ago
Hey there user_hl094a 👋 Thank you for stopping by this evening, and know you're in the right spot for help! We infinitely appreciate the time you've spent with us over the past decade plus, so more than anything we want to make sure you're getting the best rate possible at all times for your services 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to review what promotions may be available for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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