Customer Retention

Hello Xfinity Customer Care Team,

I hope you’re doing well. I’m writing as a long-time Xfinity Internet customer to ask about a current promotion and whether there may be some flexibility available.

I currently pay around $100 per month for 150 Mbps home internet. I recently noticed a promotion offering 500 Mbps internet along with unlimited mobile service for approximately $56 per month, which is very appealing. I would be happy to move forward with this plan.

The only hesitation I have is that I already maintain an active mobile plan with another provider. I see that the promotion includes a Moto G Play for an additional $3.08 per month, and I wanted to ask whether it might be possible to have that device included at no additional monthly cost.

Given that I’ve been paying a higher rate for lower internet speeds for some time, I was hoping there may be a loyalty or retention accommodation available that would allow me to take advantage of this new offer while minimizing additional device costs.

I’ve enjoyed my experience with Xfinity and would prefer to continue my services with you if we can find a solution that works well for both sides. I appreciate your time and consideration, and I look forward to hearing from you.

Thank you very much.