Customer retention

I spoke with somebody to get my bill lower and only options I received were to reduce my channel lineup. I was given options and I chose one with fewer channels and I specifically asked since we use the DVR quite a bit and have been paying for it if anything with that would change and I was told no. I again asked to verify that there would be no reduction in the amount of DVR space that I would have and was told no there would no be no changes to the DVR service. That was a lie. My DVR service is drastically reduced even after I was told it would not be. I need it back to where it was or I'm out of here and will no longer be a Xfinity or Comcast customer. After over 27 years of being a loyal customer the price I am paying is ridiculous and being lied to is atrocious and unacceptable.

My name is Mark [Edited: Personal Information] the account is listed under my wife Kathleen morning and our phone number is [Edited: Personal Information] at [Edited: Personal Information]. I respectfully request a personal call back on this issue and immediate return to the DVR capacity level I was at prior to changing the channel lineup. Or this will be reported to the FTC.

Yes I can now add that this chat option to contact you is almost as horrendous as being unable to speak to a live agent and being disconnected in a long phone call of no options to just reach a live agent directly. This is my third attempt the first two when I tried to tag items said oops something wrong try again. What a joke.