1 Message
Customer retention
I spoke with somebody to get my bill lower and only options I received were to reduce my channel lineup. I was given options and I chose one with fewer channels and I specifically asked since we use the DVR quite a bit and have been paying for it if anything with that would change and I was told no. I again asked to verify that there would be no reduction in the amount of DVR space that I would have and was told no there would no be no changes to the DVR service. That was a lie. My DVR service is drastically reduced even after I was told it would not be. I need it back to where it was or I'm out of here and will no longer be a Xfinity or Comcast customer. After over 27 years of being a loyal customer the price I am paying is ridiculous and being lied to is atrocious and unacceptable.
My name is Mark [Edited: Personal Information] the account is listed under my wife Kathleen morning and our phone number is [Edited: Personal Information] at [Edited: Personal Information]. I respectfully request a personal call back on this issue and immediate return to the DVR capacity level I was at prior to changing the channel lineup. Or this will be reported to the FTC.
Yes I can now add that this chat option to contact you is almost as horrendous as being unable to speak to a live agent and being disconnected in a long phone call of no options to just reach a live agent directly. This is my third attempt the first two when I tried to tag items said oops something wrong try again. What a joke.
XfinityBillie
Official Employee
•
3.3K Messages
8 months ago
@user_96gxy3 Thank you for taking the time to reach out to us here on our Xfinity Forums. Please remember, that for your own security, we ask that you not post personal information such as phone numbers or addresses on our public forums. I can definitely understand how frustrating this has been, and we greatly appreciate your business with us for over 27 years. I'd like to personally look over the account and see how we can best help to turn your experience around.
When you reach out to us here on our Forums, you are working with a team of experts. We are able to assist you with any and all concerns right here on this platform and do try to keep our communications on this platform for documentation purposes. This is very helpful since if a follow-up is required we have a full record of what has been discussed in the event we are off the day of the follow-up. This helps us in not asking the same questions twice or making you repeat anything. :) The other added benefit is that you'll have the chance to save the interaction for accuracy purposes if needed later.
Please send us a DM to Xfinity Support with your full name and address to get started.
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