Customer Retention

I tried to message support so as not to create yet another post with the same topic, but I was told that it is a violation of community guidelines to do that, so here I am. 

My bill just went up quite a bit. I spoke with someone who told me that they can get rid of many of my channels, remove my home phone service, and lower my internet speed all for approximately the same price. I questioned whether there are deals for subscribing for another 2 or 3 year contract. Nothing.

I don't understand why there is nothing done to retain good customers. I have been a customer for many years and have never been late or missed a payment. I understand that you shouldn't receive special treatment for paying your bills on time. I just firmly believe that retaining customers that want to stay with you is just good business. 

I really do like Xfinity and never really had the issues that some folks so. It's also a pain in the neck to switch services, but I'm either going back to DirecTV or I am going to try bundling live tv with another streamer. The whole thing is very discouraging.