Visitor
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1 Message
Customer Retention Department
I would like someone from the customer retention department to review my account. I just received the bill for the next billing cycle, and I noticed it increased by ~$40 due to a promotional discount expiring after 24-months and charge for the router/modem. I would like a review of my account to hold at my previous rate or better.
XfinityEricB
Official Employee
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3.4K Messages
18 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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