Customer removed channels

I'm been a Customer since 1995 in this address [Edit: Personal information]

I contacted COMCAST on April 6 2025 and I spoke with Jude in Philippines Office about my account and he told me he have a package for $165.23 promotion for 12 months and I have to paid every month $165.23 and I come to watch the TV and Lifetime and LMN channel was removed and Jude never told me this and and I called again on April 9 and I talked a Supervisor Mary in Philippines and she said  Jude didn't complete his job and she said have to paid only $164.37 and my bill every month I was not true she lie .

On April 17 2025 I check my Xfinity Comcast account and I sawed my bill was $181.00  and I can't talk with real person I chat on line with the agent and I explained the problem and she said I can paid $158.00 every month if I sign for auto pay and I did it signed tonight after coming back from my walk I turned on the TV and I want to watch Lifetime channel movie and I can't watch because the agent she removed the channels again Lifetime and LMN and never said to me and I called again and I talked the agent and said can't put the channels because I have to sign Agreement and I told her I would like to talk the Supervisor about this issue and I talked Supervisor Madison from Philippines and I explained the situation and she said if I want the channels I want to Lifetime and LMN have to paid more money because she said the technical Department limited access and terms and promotions and discounts and she said to talk the Loyalty Department about this issue and she sent the agreement and signed because I wanted the channels I believe this people I talked lies and didn't care about the customers and I told Madison the Supervisor I will report this issue to Utilities Public Commission in San Francisco.