Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
i got a phone call today from this number 18002662278 purportedly from Comcast cybersecurity, they informed me that my gateway IP address is being used for illegal online activities, they asked me to download an app into my computer and they had access to it for close to 2 hours, they asked me to open my coinbase account and then asked me to give them access to my 2MFA i did noy give it and called for Xfinity service assistance, I was told this number is not an Xfinity tech number, but isnt Comcast the owner of Xfinity? shortly after this my coinbase account had an attempt to transfer my account contents to an external wallet, i need an explanation to what just happened
Hello @user_7qg9dx, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_abxof4 if you post more details about your concern our team on Xfinity Forums can help you! You can also reach out to us at 1-800-XFINITY (1-800-934-6489)
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_c8kejk I'm sorry to hear that you are having a hard time accessing your accounts online. We truly appreciate your business and this is now the experience we want for you. Can you tell me what type of error you are receiving when you try to access both accounts?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, user_jhoyvx! Thanks for reaching out. @BruceW posted the numbers above if you prefer to reach out on the phone. Our team is also here and glad to assist you! What account concern are you having?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
terrible---- terrible to deal with !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! when trying to fix an ongoing problem of more that 24 hour no television with home connection to find out they have don't even have my current telephone number listed and they don't even have my current email listed and when I attempted to update the info she would not allow me to are you kidding me ---- not only > 2 days no home tv now have to wait > 2 more days for tech to come to house but don't pay your bill on time and you will get a late charge should not have to pay for service for > than 5 days?? Xfinity -- amazing isn't it!!!!
@user_eye75v Thanks for reaching out. I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Welcome to the Xfinity Forum, and thank you for asking your question. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Need immediate attention! box exposed of all wires and line has been across several yds on top not underground for the last 6 years.
NOW my curvert needs repair and the line is thru it. They wont repair till line is out and now it is a flooding hazard as well!! contact me immediately!
Why does this company so afraid to speak to its customers. This is a [Edited: "Language"] company. You charge so much and then don't let a customers know when you raise the price. [Edited: "Inflammatory"]
user_2faz31 Hello and thank you for reaching out via our Xfinity Community Forums. I understand your frustration and I'm really sorry you feel this way about our company and services. It's definitely not the experience we want you to have, and I can see why you'd be upset about feeling unheard and not being informed about price changes. That's not how we aim to treat our valued customers. Please know that I'm here to listen and I want to help in any way that I can. To help me understand your specific concerns better and see how I can assist you directly, I want to do my best to address your concerns and work towards improving your experience. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message: Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it Please let me know how I can help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
•
26.3K Messages
1 month ago
You can call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/. Or schedule a callback at https://www.xfinity.com/support/schedule-callback/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
2
0
XfinityJosephA
Official Employee
•
1.7K Messages
1 month ago
user_abxof4 if you post more details about your concern our team on Xfinity Forums can help you! You can also reach out to us at 1-800-XFINITY (1-800-934-6489)
4
0
user_jhoyvx
1 Message
1 month ago
What is the 800 number for customer care
1
0
user_eye75v
1 Message
1 month ago
terrible---- terrible to deal with !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! when trying to fix an ongoing problem of more that 24 hour no television with home connection to find out they have don't even have my current telephone number listed and they don't even have my current email listed and when I attempted to update the info she would not allow me to are you kidding me ---- not only > 2 days no home tv now have to wait > 2 more days for tech to come to house but don't pay your bill on time and you will get a late charge should not have to pay for service for > than 5 days?? Xfinity -- amazing isn't it!!!!
1
0
user_vv69o6
2 Messages
29 days ago
I need immediate attention with exposed wires and line across my yard.
This has been 6 years you have said you will bury. This is enough! now my curverts cant be repaired due to your lines in them.You
will be responsible for a flooding and now that your box is opened and exposed to all wires, you are risking all of us.
1
0
user_vv69o6
2 Messages
29 days ago
Need immediate attention! box exposed of all wires and line has been across several yds on top not underground for the last 6 years.
NOW my curvert needs repair and the line is thru it. They wont repair till line is out and now it is a flooding hazard as well!! contact me immediately!
0
0
user_2faz31
1 Message
10 days ago
Why does this company so afraid to speak to its customers. This is a [Edited: "Language"] company. You charge so much and then don't let a customers know when you raise the price. [Edited: "Inflammatory"]
TOP THE CUSTOMERS.
(edited)
1
0