Visitor
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2 Messages
Customer Owned Router with goon fiber service.
I need help with this as well. I have been around the block with everyone at Comcast.
I do not want to use the XER10 I have a business level network in my house.
don’t offer me bridge mode. Don’t offer me DMz mode.
i have a brand new install in our community. We have a ONT/ONU outside and a Ethernet cable going to my router. It never gets a DHCP.
let me know if there is a secret password I need to tell the rep on the phone to get to someone who can assist me.
XfinityMatthew
Official Employee
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2.1K Messages
4 hours ago
Hello @user_660a5t Thanks for reaching out. If you are looking to replace the XER10 to use your own equipment setup with the ONU device, we can assist with that. Please send us a DM with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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