Visitor

 • 

3 Messages

Friday, May 22nd, 2026 8:20 PM

Customer Loyalty Retention is a JOKE

I have been tossed around like a rubber duck in the ocean.  I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR.  He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm currently on the phone with a kind repair rep who is trying to make things right. Lets see if he can. 

I will die on this hill if I have to and leave comcast and just stream what I want and get my internet elsewhere. Xfinity does not care about their customers.  They figure they have plenty.

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

3 hours ago

 

user_bkll3x Thank you for reaching out to us over our Xfinity Community Forums, and bringing your experience to our attention. This is definitely not the experience we want for you or any of our members! We would be more than happy to help get you pointed in the right direction to ensure you are taken care of. Please share your story, so the Community can have an understanding of your concerns?

 

 

Visitor

 • 

3 Messages

I did share my story - I was transferred between many representatives for a billing issue until a Customer care/ loyalty/ retention agent dumped me on a repair agent.  Ironically, he was the one who actually FIXED the issue - which was a billing issue. 

Official Employee

 • 

246 Messages

@user_bkll3x, thanks for sharing your experience. Glad to hear that the issue was eventually fixed, was there any other questions or concerns we can address at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

Yes, hold your representatives to an actual standard of care - 

Official Employee

 • 

3.3K Messages

 

user_bkll3x Thank you for your feedback, we really do appreciate it! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

45 minutes ago

I agree. Been with Xfinity for 6 years. No more after today. 

forum icon

New to the Community?

Start Here