Visitor
•
3 Messages
Customer Loyalty Retention is a JOKE
I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm currently on the phone with a kind repair rep who is trying to make things right. Lets see if he can.
I will die on this hill if I have to and leave comcast and just stream what I want and get my internet elsewhere. Xfinity does not care about their customers. They figure they have plenty.


XfinityMartyR
Official Employee
•
3.3K Messages
3 hours ago
4
0
user_k0qkx5
Visitor
•
1 Message
45 minutes ago
I agree. Been with Xfinity for 6 years. No more after today.
0
0