1 Message
Customer loyalty discount
We have been a Xfinity customer for 19 years straight; never left for the competition; stuck with you over all these years. Diamond member etc. Never had a single payment issue; always paid in full, on time. I had a customer loyalty discount on my account for my loyal years. I am having a very hard time understanding how Xfinity can remove a customer loyalty discount which is what has happened. Nothing changed; still have same package; still pay thru checking. Now I am just a Xfinity customer longer than when I was when I given the discount. Something is just not right with this scenario and when I call customer service there was little help.
XfinityDilary
Official Employee
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2.1K Messages
21 days ago
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user_iqxdh3
2 Messages
6 days ago
I'm been a Customer since 1995 in this address [Edit: Personal information]
I contacted COMCAST on April 6 2025 and I spoke with Jude in Philippines Office about my account and he told me he have a package for $165.23 promotion for 12 months and I have to paid every month $165.23 and I come to watch the TV and Lifetime and LMN channel was removed and Jude never told me this and and I called again on April 9 and I talked a Supervisor Mary in Philippines and she said Jude didn't complete his job and she said have to paid only $164.37 and my bill every month I was not true she lie .
On April 17 2025 I check my Xfinity Comcast account and I sawed my bill was $181.00 and I can't talk with real person I chat on line with the agent and I explained the problem and she said I can paid $158.00 every month if I sign for auto pay and I did it signed tonight after coming back from my walk I turned on the TV and I want to watch Lifetime channel movie and I can't watch because the agent she removed the channels again Lifetime and LMN and never said to me and I called again and I talked the agent and said can't put the channels because I have to sign Agreement and I told her I would like to talk the Supervisor about this issue and I talked Supervisor Madison from Philippines and I explained the situation and she said if I want the channels I want to Lifetime and LMN have to paid more money because she said the technical Department limited access and terms and promotions and discounts and she said to talk the Loyalty Department about this issue and she sent the agreement and signed because I wanted the channels I believe this people I talked lies and didn't care about the customers and I told Madison the Supervisor I will report this issue to Utilities Public Commission in San Francisco.
(edited)
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