1 Message
Customer experience is terrible
Dealing with Xfinity Mobile’s customer service was one of the most frustrating experiences I’ve had. It took over an hour to pay a simple $56.83 bill after my old credit card expired. I was placed on hold multiple times, bounced between departments, forced to verify my account repeatedly, and then transferred yet again. All this just to make a payment!
If it’s this difficult to give them money, I can only imagine the nightmare of resolving an issue with their service. Their lack of respect for customers and disorganized processes make it clear they’ve lost sight of what matters most—customer satisfaction.
It’s a reminder that no company, no matter how big, is immune to failure when they treat their customers poorly. There are plenty of other providers out there who value your time and business. I’ll be dropping Xfinity Mobile, and I’d recommend avoiding them if you can. Don’t settle for a company that doesn’t care about its customers.
XfinityMarcos
Official Employee
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2.4K Messages
5 months ago
Hello user_az7jil, thank you for reaching out to our Forum community and for making this post. I'd love a chance to help turn things around. We do offer a variety of convenient self-service ways to make a payment on your Mobile account. Are you able to review any of the options 'Here' to see if that might be a better route for you?
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