Customer Escalations

As a publicly traded company it is your duty to answer customer escalations. I had a major safety issue in my neighborhood which Comcast Xfinity or whatever you decide to call your company refused to not only address, but went out of your way to lie to me about attempting to resolve.  You have designed your Customer Support Team in such a way that you make it impossible to escalate to an Executive. Sure you have an Executive Care Department made up of support specialist whose sole purpose in life is to lie, mislead and placate Customers while shielding Comcast Executives from their Customers. In fact, when asked straight up: "are you an executive", the only response I received from a puppet in your Executive Care Department was: "I am in the Executive Care Department". You have trained your employees very well in the art of deception.  If Charlie Herrin is truly the Chief Customer Experience Officer, why can't a Customer speak to him?