Customer Complaint

Good evening, 

I have had a horrible experience this week, and would love the contact information to make a complaint if possible. 

Last weekend i scheduled a move set for next month to my new apartment, no issues, so i thought, Monday I received an email saying they are sending the modem to my new address. I called to try to stop the delivery, which the rep said the best they could do was pause the delivery and the representative stated they rescheduled it to be delivered next month. That turned into a 45-minute conversation which if that was the only conversation then i would be ok. Fast forward 2 days, and I receive a notification stating that the modem, which I was assured would not be delivered, was, in fact, delivered to my new address. Luckily i live near my new apartment so I was able to grab the box. 

Fast forward 2 more days, and i wake up to no internet at all. I restart my router and still no internet. So again I called the customer service line, and they informed me that the internet at my current apartment was shut off. Despite formally putting in the request for a move for next month and speaking with a representative who assured me everything was good to go for August, my internet was completely shut off a month early. I'm a remote worker and had to use an hour and a half of personal time because I was speaking with a representative to fix this issue. Again, they assured me everything was good. During the conversation, they offered me a deal which I naively believed was for my troubles, but when i later signed on to my account i saw my projected next bill is $40 more than my usual bill amount. My internet was back with a more expensive bill this time, but i thought there couldn't possibly be any more issues that pop up. 

Wrong again, today I received 2 bills, one for my current apartment and one for the new address. So again, I called customer service for the third time in less than a week. I thought the billing rep could help with the issue, but the individual said they would have to transfer me to account cancellation rep. Which frustrated me because the individual who helped me yesterday did not properly address the issue, now it was up to me again to have another 45-minute phone call. That conversation just ended, i guess my main complaint is i have spoken with multiple customer service representatives who have claimed to have fixed my issues, but its only created new and more different problems. My time was wasted and now i'm spending more money this entire experience has really left a sour taste in my mouth.