U

2 Messages

Tuesday, December 3rd, 2024 4:49 AM

Customer complaint

The worst customer service. This company used to be good. It has changed to the worst. I done with the company and never going back

Official Employee

 • 

4.1K Messages

5 months ago

Hello user_ixn4l2, thanks for taking the time to reach out on our Forums. We value you choosing Xfinity to be your service provider, so it's unsettling to hear you have not received the proper support with your service needs. This is never the experience we want for our customers and I offer my deepest apologies for any inconvenience or frustration we caused you. We don't want you feeling this way, and we certainly do not want to lose you. 

 

My team would love to make things right. Please let us know how we can help, we're here to assist you. 

 

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