Customer Complaint

Dear Xfinity customer service, 

I am writing today on the behalf of a family member that has had your service for only about two months. I had referred my family member to your services about Said timeframe ago. When we initially had signed up with you guys We had talked to a customer service representative that painted And affordable and great service package. A couple of days ago, my family Member called me to inform me that she had been being charged for multiple things on her account and that her bill was a lot more expensive than she was told it was going to be when she had signed up. She then proceeded to call your customer service line where she wanted to speak to someone in a management position Because of the charges on her account, she was trying to figure out and was told that the person she was talking to was the manager, and they rudely hung up immediately after. This experience With your service has left her feeling Deceived, lied to and utterly stressed. If you are going to tell somebody, they are going to be charged a certain amount for the services that there are buying you should be able to honor that. And if there was an error on your Part it is your responsibility to rectify it. Not the customer if an agent of yours, perhaps got it wrong. How is that The customers fault? Why should we have to pay out of our pockets for a mistake or a lie that you committed? And there seems to be no resolution in sight for this experience. It’s irritating to be told you’re getting one thing only to get another. This experience has left her and I extremely disappointed, disgusted and dissatisfied. 

sincerely, A family of disappointed customers