Visitor
•
1 Message
Customer Complaint Email Address
Hello. I have been lied to several times this week about appointments being scheduled and techs scheduled to come. I would like to file a formal complaint and report the service or lack thereof since Monday. I additionally need to report Nicholas (employee id 06887) who claimed to be in leadership but lacked the poise of such a role. Is there a phone number or email address that focuses on addresses customer complaints and resolving existing issues?
EG
Expert
•
107.2K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCAlisha
Problem Solver
•
571 Messages
3 years ago
Hello, @user_bc3dc4 and welcome to the Xfinity Community Forum's. I am truly sorry to hear of the troubles and frustrating experience this has been for you. Our Digital Care team is a part of corporate and will be able to assist you with all of your concerns. Please send us a direct message with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3nuXbZv
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(Credit to @BruceW)
0
0