1 Message
Customer care [Edited]
I have been trying to connect with a live person for over a week now I just want to be able to watch Xfinity from my TV and no one is helping me with how I do it. But obviously paying for it. Do I need a device? What’s going on?
XfinityJoe
Official Employee
•
548 Messages
11 days ago
I am so sorry that we have made you feel that way @user_cmjooa our team is always happy to help. I appreciate you reaching out on the forums.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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