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Monday, November 11th, 2024 7:58 PM

Customer care [Edited]

I have been trying to connect with a live person for over a week now I just want to be able to watch Xfinity from my TV and no one is helping me with how I do it. But obviously paying for it. Do I need a device? What’s going on?

Official Employee

 • 

555 Messages

21 days ago

I am so sorry that we have made you feel that way @user_cmjooa our team is always happy to help. I appreciate you reaching out on the forums. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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