Customer Care Business Support

I am a Commercial/Business (CB) customer with both residential and business accounts. After recently changing my phone number, your IVR system now exclusively routes me to residential support and fails to recognize my CB account.

Agents have repeatedly not warm-transfered me to CB Care. The IVR routing for dual-account customers is completely broken, leaving me unable to reach the correct department.

Please have a CB Care representative call me directly to resolve this issue.