KSweeley's profile

New Poster


2 Messages

Tue, May 24, 2022 10:40 PM

Currently have gigabit internet speed tier, how do I upgrade to the XB8 gateway?


I currently have gigabit internet speed tier and have seen that there's a new gateway, the XB8 gateway and I am wondering how can I upgrade to the XB8 gateway? Also is the XB8 gateway widely available for people who have the gigabit internet speed tier?


Official Employee


647 Messages


Hello, @KSweeley. I appreciate you taking the time to make us aware that you're interested in our new XB8 modem via Forums. Our customers with Gigabit services are eligible to upgrade their modem to the new XB8. Our inventory is limited, but we can definitely submit the order and hope you receive the new device.


In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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