New Poster
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2 Messages
Current offers for new customers vs existing customers
I have requested Comcast/Xfinity to offer me, a 27 year loyal customer, the same TV & Internet price offered to a new customer. I keep getting promises of help and a solution to my satisfaction but then getting transferred around with no solution. Would someone at Xfinity please step up and honor the Sports & News, 50+ TV and the GIG internet bundle to me?
XfinityVianney
Official Employee
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2.4K Messages
15 hours ago
Thank you for reaching out. I'll be glad to help cover some new plans and options. To be upfront, the new customer offers won't be available to existing customers. We can, however, work to find plans available for you in your area.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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EG
Expert
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115.8K Messages
2 hours ago
Concern moved here to the Customer Service help section.
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