Hi there @user_z9jeu0 Thank you so much for reaching out on our Xfinity Community Forum about that unknown charge. I'll be happy to assist. Can you confirm if the charge is listed as "excess"? Or does it have a different description? Please click the link below for more info on understanding your bill.
user_z9jeu0, If you have an Xfinity Mobile Unlimited plan, you still have a set monthly data limit. Once you exceed that limit, your speeds may be reduced, and you may be charged extra fees depending on your plan type. To confirm, does your Xfinity Mobile bill display or break down the exceeded amount based on your plan?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemetrise
Official Employee
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207 Messages
3 hours ago
Hi there @user_z9jeu0 Thank you so much for reaching out on our Xfinity Community Forum about that unknown charge. I'll be happy to assist. Can you confirm if the charge is listed as "excess"? Or does it have a different description? Please click the link below for more info on understanding your bill.
https://www.xfinity.com/support/articles/new-bill-design
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user_z9jeu0
Visitor
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3 Messages
1 hour ago
It looks like I exceeded my 1 Gig regular monthly amount in May. But, isn't the maximum for my Mobile phone plan only $45?
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