U

Visitor

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2 Messages

Thu, Jul 22, 2021 2:37 PM

Current loyal Customer Needs Service Available At New Address

I have been a Comcast/Xfinity customer for about 8 years. I currently have the triple play, and Xfinity mobile services. I have been trying to get services at a new address for about a year. Well the time has come for me to officially move in an my only option now is to cancel my services and pay an additional $25 per line per month for my mobile service. I have had multiple tickets open, false hope, and constantly given different answes/the "run around". I am extremely frustrated and disappointed in Xfinity. 

Responses

XfinityJoeB

Official Employee

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6.8K Messages

10 d ago

Hi user_9168a6. We appreciate your interest in our services for your new address, and sincerely thank you for the past 8 years! It sounds as though your new address may have never had Comcast service prior, and we would need to determine if we are able to offer services there. I can assist with submitting a Serviceability ticket for your new address, and researching any previous tickets, to determine if we can offer our services to your new address. So that we can assist you, please send us a peer to peer chat message and include your full name, complete home address, and primary contact phone number. To send the chat message, click on the chat icon at the top right of the page, and send to Xfinity Support.

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