Visitor
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1 Message
current customer
Hi, Current internet customer. Tmobile is raising my rates and considering moving to Xfinity mobile service 2 lines. Can I upgrade 5yr internet and get mobile service as
advertised on website only for new customers ?
XfinityVianney
Official Employee
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2.7K Messages
7 hours ago
I'm a T-Mobile customer on a military account, and I also got the text recently about the increase. Unfortunately, I live outside the Xfinity footprint, so I can't take advantage of the great offers like you. As long as you are a new Xfinity Mobile customer, you'd qualify for the free line. Also, for all new Xfinity Mobile customers placing their first order, the $25 line activation fee is waived for all devices/lines in that order. This is a great time to make the switch.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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