Frequent Visitor
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14 Messages
Current customer that cannot find existing new deals?? Help!
Have been a long-time customer but cannot seem to find existing deals that fit our budget and needs. Looking strictly for middle-of-the-road internet plan with basic TV. Why is the struggle so difficult? Is there anyone that can possibly help? Hate to move on to a different provider as we've been with Comcast/Xfinity for so long.
CCAmir
Gold Problem Solver
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7.2K Messages
3 years ago
Hi mommytoharley, thank you for reaching out to us here with this concern. We certainly value your business, and want to make sure you are in a plan that fits your needs, and that is priced comfortably for you. I can assist with reviewing your account for lower cost options that may be available. To get started could you please send us a private message with your full name and street address?
"Searching for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.
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