Skip to main content
user_c64bjr
1st Topic

Visitor

 • 

4 Messages

Sunday, March 1st, 2026 1:22 AM

CTDI CMTX Connected

I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!

Question

 • 

Updated 

2 hours ago

5

1

0

Oldest First
Selected Oldest First
XfinitySean

Official Employee

 • 

498 Messages

3 hours ago

Thanks for taking the time to reach out through our community forums, user_c64bjr! Sorry that you're seeing unfamiliar devices through the app. Based on what you're seeing listed, it sounds like your home is missing a PoE/MoCA filter. Did you install your modem yourself, or did a technician come out to connect your equipment?

5

0

user_c64bjr

Visitor

 • 

4 Messages

i installed it myself

Like

Reply

3 hours ago

0

user_c64bjr

Visitor

 • 

4 Messages

Please send me a "PoE/MoCA filter"

Like

Reply

3 hours ago

0

XfinityMartyR

Official Employee

 • 

3K Messages

 

user_c64bjr We would have to dispatch a technician in order to have the filter installed and may result in a $100.00 technician fee. If you have a Xfinity Gateway you can try disabling MoCA in Admin Tool. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

user_c64bjr

Visitor

 • 

4 Messages

please dispatch a tech to my house. i would be more than happy to pay

Like

Reply

3 hours ago

0

XfinityMartyR

Official Employee

 • 

3K Messages

 

user_c64bjr No problem, we can help get a technician scheduled for you. Please send us a direct message, so we can gather your account details. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here