Visitor
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1 Message
Creepy customer service agent
I had the creepiest customer service experience in the live chat. The agent seemed to have scammed me into an upcharge when I asked for my broken tv box to be replaced, and was extremely weird and creepy the entire chat. He said things like “you’re the sweetest customer I’ve ever had” and kept sending smiley faces with no text. It was bizarre. I was just sending yes or no or ok for 95% of the chat, and was absolutely not being the “sweetest” customer.
XfinityThomasA
Official Employee
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4K Messages
8 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to:Direct messaging within the forum
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