Visitor
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3 Messages
Credits
I have spent over 4 hours in two different calls. I spoke with a live agent and I was promised credit for equipment I returned.
Visitor
•
3 Messages
I have spent over 4 hours in two different calls. I spoke with a live agent and I was promised credit for equipment I returned.
user_2229v6
Visitor
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3 Messages
21 hours ago
Please help me solve this issue
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XfinityJohnG
Official Employee
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1.7K Messages
21 hours ago
Thank you for reaching out here @user_2229v6. I would be happy to check on any account and equipment charges from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_2229v6
Visitor
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3 Messages
21 hours ago
Live agent please help me. This is terrible to put a customer through this
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