Visitor
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1 Message
credited wrong account
2-19-26 a payment was made $358.33 and it credited to old acount It should have credit a moble acount
Visitor
•
1 Message
2-19-26 a payment was made $358.33 and it credited to old acount It should have credit a moble acount
XfinityMelinda
Official Employee
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9 Messages
2 hours ago
Hi there! Thank you for reaching out to us using our Xfinity Forums. That is not the experience we want you to have. We'll need to review your account, and we are happy to help!
In order to assist you with your transaction, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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