Visitor
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1 Message
Credit
I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limit at zero. My credit is excellent and I have a credit score of 831. I have spent hours on the phone trying to get the issue resolved. Each time the agent puts in a ticket and minutes later the ticket is closed. It’s beyond frustrating. Apparently Xfinity does not appreciate their customers and wants customers to go elsewhere.
EG
Expert
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120.2K Messages
59 minutes ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.8K Messages
30 minutes ago
Hello, @user_y2c5dr! Thank you for reaching out with these concerns. Our team would love to take a closer look and help in any way that we can, even if that simply means escalating this on your behalf. Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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