credit

We had a house fire and haven't used any data since January 19th 2025.

Can I receive a credit for not using the internet?

Responses

NoNoBadPuppy

Problem Solver

•

629 Messages

3 days ago

You should call and have your account vacationed until your house is repaired.

3

0

U

user_9rsre5

Visitor

•

2 Messages

I can't get a human to answer. It's quite irritating.

Like

Reply

3 days ago

0

XfinityEricB

Official Employee

•

2.3K Messages

user_9rsre5 Thanks for reaching out to us today on Forums for help with your account after a recent fire. I hope no one was hurt! I would be happy to help in any way I can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

XfinityJustinC

Official Employee

•

1.3K Messages

@NoNoBadPuppy we appreciate you helping out over Xfinity Forums, customers do also have the option of signing up for seasonal holds online once every 12 months as well and wanted to provide this info for anyone who may be searching/viewing this post in the future: https://comcastseasonal.com/#!/

This helpful article also has the helpful walk through steps as well as how to mange the seasonal plan once it's set up: https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

EG

Expert

•

111K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

user_9rsre5

credit

NoNoBadPuppy

user_9rsre5

XfinityEricB

XfinityJustinC

EG

New to the Community?