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user_z6vg2u
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Sunday, December 29th, 2024 5:05 PM

Credit

Made a payment to xfinity and i need It back credited as my account was canceled and left the carrier 

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Updated 

5 months ago

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CC_Tony

Retired Employee

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1.4K Messages

5 months ago

Hello, @user_z6vg2u. If your account was cancelled, then you will automatically receive a refund after the final statement is generated. This can take a few weeks after receive any equipment or devices. What type of account was this (i.e. internet/cable, Xfinity Mobile, NOW)?

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user_z6vg2u

2 Messages

Xfinity mobile is only what i used . 

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5 months ago

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XfinityMartyR

Official Employee

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2.2K Messages

user_z6vg2u Did you check the Xfinity app, under Mobile to see if your account has a credit balance? 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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