Credit

Hello, @user_0qumls! Thank you for taking the time to visit our Xfinity Community Forum, and for posting your billing concerns regarding a credit request ticket. That will take a little more review on our part, but not to worry! Our team is awesome to work with because we'll do everything we can to help. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!