1 Message
Credit
I have been getting the run around regarding charges for camera equipment i returned way before the 30 days. I still received charges for equipment and the ticket is still open for the credit request. I had automatic bill payment so comcast/xfinity debited for payment i am requesting a full credit and compensation for this over charge. This is making me feel like i need legal representation just to resolve this.
XfinityJamesC
Official Employee
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2.1K Messages
4 months ago
Greetings, @Fmq6765! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this equipment. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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110.2K Messages
4 months ago
Concern moved here to the Customer Service help section.
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